§ 22-34. Duties of the alarm company.

(a)

Any person engaged in the alarm business in the city, shall comply with the following:

(1)

Obtain and maintain the required state, county and/or city license(s).

(2)

Be able to provide name, address, and telephone number of the license holder or a designee, who can be called in an emergency, 24 hours a day; and be able to respond to an alarm call, when notified, within two hours.

(3)

Be able to provide, to the city, the most current contact information for the alarm user.

(b)

Ninety days after enactment of this article the alarm installation companies shall, on all new installations, use only alarm control panel(s) which meet SIA Control Panel Standard CP-01.

(c)

Prior to activation of the alarm system, the alarm company must provide instructions explaining the proper operation of the alarm system to the alarm user.

(d)

Provide written information of how to obtain service from the alarm company for the alarm system.

(e)

An alarm company performing monitoring services shall:

(1)

Attempt to verify, by calling the alarm site and/or alarm user by telephone, to determine whether an alarm signal is valid before requesting dispatch. Telephone verification shall require, as a minimum that a second call be made to a different number, if the first attempt fails to reach an alarm user who can properly identify themselves to attempt to determine whether an alarm signal is valid, EXCEPT in the case of a panic or robbery-in-progress alarm, or in cases where a crime-in-progress has been verified by video and/or audible means.

(2)

Provide alarm user registration number to the communications center to facilitate dispatch and/or cancellations.

(3)

Communicate any available information about the alarm.

(4)

Communicate a cancellation to the law enforcement communications center as soon as possible following a determination that response is unnecessary.

(Ord. No. 2008-14, § 1, 10-13-2008)